Repair Mate® FAQs & Knowledge Base

Repair prices depend on your device model and the specific fault. You can see an exact, upfront price in seconds — select your device and repair on our booking page, or request a quote. There are no hidden fees.

Please accept our apology, if you are unable to accept quote simply reply to that email and we will do our best to resolve the issue.

Yes, our quote are set to expire and the expiry date is communicated in the quote email.

Yes we do for assessment service or for any job. If there are additional work required then we will contact you before completing the job.

We've already done the legwork for you!

Quotes are available from the repair listing on any of our product information pages throughout the site. 

If the service you require is not listed then please send us a quote request following this link - https://repairmate.com.au/repair-quote

Yes we do have cancellation fee if the order has progressed. Cancelletion fee is $49 if the device has not yet been opened by the technician and $49 if device is already looked at by the technician.

1. Browse through the website menu to find the device you wish to repair

2. Select repair you are after, add item to the shopping cart.

3.View cart, ensure your items are correct and proceed to checkout

4. Check out as guest or login in if you have account.

5. Choose your device logistic options for both direction, choose payment option and place your order

You will receive email notifications of your order placement and progress

If you have placed an order and the device has not been processed by us then you can cancel order without fees. There is a fee for cancelling order that has been processed including courier pick up booking.

Please email us from 'contact us' page and we will correct it for you.

This simply means that your order is progressing in our process steps and you are being notified of the progress.

Yes, walk-ins are welcome at our stores during opening hours. Booking online first is faster — it confirms your price and helps us have the right part ready. Book your repair or simply drop in.

Yes. Most screen and battery replacements are done the same day, and often while you wait in store. To lock in the fastest turnaround, book your repair online and choose a store or mail-in option.

We offer easy online booking. Simply search your model on the top search box of the website or navigate through from menu to get to the device, once you are on the device page there are all available repair listed. Just click ADD to proceed with the booking.

Yes. We repair iPads and most Android tablets — cracked screens, batteries, charging ports and more. See options on our iPad & tablet repair page.

Yes. We repair laptops and MacBooks — including screen replacements, battery replacements, keyboard and charging faults. See details on our laptop repair page.

Yes. We repair Samsung Galaxy S, Note, A and other series — including screen, battery and charging port replacements. See Samsung repair options on our Samsung repair page.

Yes. Repair Mate® repairs all iPhone models — screens, batteries, charging ports, cameras, back glass and more — using quality parts backed by our warranty. See iPhone repair options and prices on our iPhone repair page.

Yes, we replace cracked back glass on iPhone, Samsung and many other models. Browse repair options for your device on our repairs page.

Yes. A phone that won't power on can be caused by a faulty battery, charging port, screen or board-level fault. We diagnose the exact cause first and quote before any work goes ahead. Start by booking a repair or diagnostic.

Yes. If your device won't charge, charges only intermittently, or only works when the cable is held at an angle, the charging port often needs cleaning or replacement. Book a charging port repair on our repairs page.

Yes. If your battery drains quickly, overheats or shuts down unexpectedly, a replacement usually fixes it — and most battery swaps are completed the same day. Check your model and price on our battery replacement page.

Yes — cracked and shattered screens are our most common repair, covering iPhone, Samsung Galaxy, iPad and most other phone and tablet brands. We use high-quality replacement screens backed by our repair warranty. See options and pricing on our screen repair page.

Most common in-store repairs — such as screen and battery replacements — are completed the same day, usually within 1–2 hours. More complex jobs like water damage or board-level repairs can take longer, and mail-in repairs are typically completed and returned within a few business days of arrival. You'll get an estimated turnaround when you book your repair.

Each repair page should have inclusion of the service. Generally speaking it will include replacement part and labour. Any logic board work is not included.

We use non-genuine parts that are manufactured by third party manufacturer. These products are high quality and backed by our warranty.

Order, job or repair can be tracked by visiting this link - https://repairmate.com.au/track 

Unfortunately, we will not be able to match or beat that price simply because there are lots of different quality parts available. What we can assure you is that we can beat the service quality for this repair.

We want to ensure that your device is handed out to the person who is authorised by you and providing it in writing ensures that.

We repair most brands and currently have been actively servicing Apple iphone, Apple iPad, Sony Xperia devices, Motorola devices, Samsung devices, LG phones, HTC phones, Huawei devices, Microsoft devices, Asus devices, Oneplus device, Oppo devices, Google Pixel devices, Xiaomi devices, Nokia phones, Alcatel devices, Gionee phones and more

We are division of MATE AUSTRALIA PTY LTD. We offer reliable repairs for a variety of electronic devices and sell high quality phone accessories. Repair Mate is a mobile phone repair specialist over years of industry experience and repair all mobile phone models with quality parts and warranty.

No, we are not. We are independent repair business

Repair Mate does not sell parts or tools. We only sell accessories, and of course offer repairs.

We accept the following payment methods, all processed securely through our Stripe payment gateway:

- Visa
- Mastercard
- American Express
- Afterpay
- Zippay
- PayPal

You may either pay in person at our location or we will send you a secure link to make credit card payment online.

Yes, we provide you Tax Invoice / receipt after repair is completed.

If the product is defective then we will accept return of the item provided you have proof of purchase or receipt.

Our warranty covers defects in the parts that we install as well as the labour associated with the repair . The warranty does not cover issues caused by physical or liquid damage. Any Warranty requests will have to be made by being physically present in the store with the device. Failure to bring in the device for a warranty request within the designated warranty period will not be taken into warranty inspection

Please visit the same location that you originally attended to get your device repaired to claim a warranty.  Any Warranty requests will have to be made by being physically present in the store with the device. Failure to bring in the device for a warranty request within the designated warranty period will not be taken into warranty inspection.

Yes, manufacturer warranty will generally void after the device is repaired by us.

Unfortunately, we are not an authorised service centra and we are unable to accept warranty job on behalf of the manufacturer/s.

We offer 90 days warranty and warranty excludes water damage or any physical damage.

The warranty does not cover issues caused by physical damage including one by phone case

No — routine repairs such as screen and battery replacements do not erase your data, and your photos, files and apps stay exactly as they are. We still recommend backing up before any repair as a precaution. Learn more on our repairs page.

We highly recommend you to back up your device before bringing it in for repair. We do not wipe or delete your data but just to be on the safe side we suggest you to back up your device.

No we do not offer data back up service.

Yes. Repair Mate® offers an Australia-wide mail-in repair service — book online, send your device (free pickup or postage options are available for many repairs and areas), and we return it to you after repair. Start on our booking page.

We offer free pick up from most areas and repairs. For some repairs and areas where the free pickups aren't available, we offer free Auspost drop off labels. If both the options aren't available, we offer paid pickup/Auspost drop off label.

The collection fee is free for the repairs with free pickups availability. For paid pickups, the cost starts from $20. The cost is displayed on the repair booking page under the pickup icon.

We offer free pick up / free Auspost drop off label for most repairs and most areas Australia wide. In the case where the free pickup / free Auspost drop-off isn't available, we also offer paid pickup and/or paid Auspost drop-off services for your convenience.

We offer free pick up / free Auspost drop off label for most repairs and most areas Australia wide. In the case where the free pickup / free Auspost drop-off isn't available, we also offer paid pickup and/or paid Auspost drop-off services for your convenience.

Yes, we do. We offer free pick up / free Auspost drop off label for most repairs and most areas Australia wide. In the case where the free pickup / free Auspost drop-off isn't available, we also offer paid pickup and/or paid Auspost drop-off services for your convenience.

No, the option of normal courier equivalent service for return back is not an express service.

In event that order has been raised with pick up request from your address, we will charge you for courier fee for both directions and cancellation fee of $49.

We will send you Australia Post label which you have to print and sign in the signature field of the label. Then attach your label after securely packing your device in a box and drop your parcel in any of the Australia Post outlet.

Yes, that will not be an issue. All we ask is that you let us know and use signature service so that your item is accounted for.

Yes you do. We will send you an email with the shipping label that you will need to attach to the boxed item.

Yes, there is transit insurance on the courier service. There might be small access amount payable at the time of the claim. We use various courier companies so assess amount will be known at the time of the claim.

We mostly use Startrack, Australia Post, Toll, DHL and TNT but depending on the requirement we might use others at the given time.

Yes you can, please email us in advance to organise this arrangement.

We ask you to securely box item to prevent any damage on the transit.

Yes, you can simply reply to confirmation email and let us know.

We use third party courier for pick up service, pick up generally happens next day or with in next two days depending on where you are. If you have issue with it you will need to contact courier company directly, tracking number and phone number will be provided in confirmation email to you.

No matter how many items you order, you’ll pay a low flat rate depending on the shipping speed you select at checkout.

Normal Courier - $15 inc GST
Express Service  - $25 inc GST

These options are available to choose during online ordering.

Please contact courier company directly, we have provided you with the courier contact details and tracking number in an email to you.

We charge $15 inc. GST for normal courier and $25 inc. GST or Express Post service.

We have following ways of contacting us:

• Phone - 039840 0071
• Email from contact us page
• Live Chat

We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.

We want you to be happy. If that means cancelling your account, send us an email from 'contact us' page and we'll help you out.

Yes, we understand the importance of your data and respect it. Our staff are trained to maintain your privacy.

We do. We have many business customers, schools and other small businesses currently receiving service from us.

Our system is pre-programmed to provide discounted rate for corporate and schools, please contact us to set up an account.

Currently we only offer payment at the time of repaired device collection for all customer types.

Please register using link on the heading of our website, once registed you will see BULK ORDERS link of the portal to place your bulk orders.

Yes, we do. We have this option listed on most devices. if you have difficulty finding us, please contact us.

Yes, we do. We have this option listed on most devices. If you have difficulty finding us, please contact us.

Often, yes. If your device has been exposed to liquid, power it off, don't try to charge it, and bring it in as soon as possible — the sooner we start, the better the chance of recovery. We clean and diagnose the board and quote before any repair. Book a water damage repair.

After removing your device from the water / liquid, dry the device carefully without turning it on or pressing any button. If possible, remove the battery to decrease the likelihood of a short.

Bring your liquid damaged item to Repair Mate and we will gladly take care of the device from there. For more information please refer to Water Damage Assessment listing on the specific device repair listing page.

If you're in Melbourne, there's likely a Repair Mate® store close by — and no matter where you are in Australia, our mail-in service brings the repair to you. Find your nearest store on our locations page, or book a mail-in repair.

Repair Mate® operates repair stores across Melbourne, and also offers an Australia-wide mail-in service so you can get your device repaired from anywhere in the country. See addresses and opening hours on our store locations page, or book a mail-in repair.

Here are the current opening hours for all our store locations:

Repair Mate Express Carnegie
Kiosk 3, Carnegie Central, 2-20 Koornang Road, Carnegie VIC 3163
Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Repair Mate Fairfield Brisbane
Kiosk 1, Fairfield Garden, 180 Fairfield Road, Fairfield QLD 4103
Monday to Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Repair Mate Express Hobart
1/41/44 Elizabeth St, Hobart TAS 7000
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Repair Mate National Mail-in Service
Australia-wide mail-in — book online anytime and we repair and return your device with tracked Australia Post.

Repair Mate Newcastle
Shop 1, Cardiff Shopping Centre, 36 Macquarie Road, Cardiff NSW 2285
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

You can visit Repair Mate® at any of our store locations below, or use our Australia-wide mail-in service:

Repair Mate Express Carnegie
Kiosk 3, Carnegie Central, 2-20 Koornang Road, Carnegie VIC 3163
Phone: 03 9020 4573

Repair Mate Fairfield Brisbane
Kiosk 1, Fairfield Garden, 180 Fairfield Road, Fairfield QLD 4103
Phone: 07 4243 4488

Repair Mate Express Hobart
1/41/44 Elizabeth St, Hobart TAS 7000
Phone: 03 6292 6008

Repair Mate National Mail-in Service
No store near you? Book online and post your device to us — we repair and return Australia-wide.
Phone: 03 9840 0071

Repair Mate Newcastle
Shop 1, Cardiff Shopping Centre, 36 Macquarie Road, Cardiff NSW 2285
Phone: 02 4005 0005

We currently do not offer operating system flashing services.

We do not offer virus removal services at the moment.

No, we do not offer unauthorised software installation or modification for Android like root.

We do not offer soft or hard unbricking services for bricked devices.

No, we do not offer unauthorised software installation or modification like jailbreak.

We do not offer iCloud unlocking services.

Sorry we do not offer software services at the moment

If you'd like to obtain a refund on a Zip purchase, you'll need to contact Repair Mate directly and follow our normal refunds process (Please note that this does not apply to gift cards under the terms and conditions of purchase).

If you are eligible for a refund, your Zip account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account.

If the refund amount puts your account into credit - or if you've overpaid your account and would like the funds returned to you - please contact the Customer Care team of Zip Pay to arrange this, and provide your BSB and Account Number. Alternatively, you can choose to leave your account in credit and use the funds for your next purchase.

If you do not want to repair your device and have already made payments, we can refund the paid amount to you. Please follow the refund instructions from the link below :

Refund Instructions

You can choose/change your repayment schedule at any time - choose from weekly, fortnightly or monthly payments. The repayments will automatically come from your linked debit or credit card and run until your account balance is $0. You can also set your own payment amount, as long as you cover the monthly minimum of $40 (or less if the amount you owe is under $40). If you don't owe anything, of course, the scheduled payments won't run. 

Apply for an account with zip pay:

 

You can apply for an account here using your Facebook, PayPal or Email details. 

In the application process, Zip Pay looks at things like your credit score, income stability and if you can pay back the credit. They also check your identity (via Facebook or Paypal) to make sure you are who you say you are.

Subject to approval, sign-up takes only seconds, after which you can complete your purchase and pay for it later. Once approved for your Zip Pay account, there’s no need to apply again. You can continue to use your Zip Pay account anywhere that accepts Zip Pay.

Anybody fulfilling the criteria stated below can use zip pay:

• Be at least 18 years old
• Be an Australian citizen or Permanent Resident
• Have a verified Facebook, PayPal or LinkedIn account in your own name.
• Have a good credit history
• Have your own valid and verifiable email address and mobile number

There is a one-off establishment fee to pay when you activate the account (between $0-$299, depending on your credit limit).

There is a monthly service fee of $6.00 when there is an outstanding balance on your account.

A late fee of $15.00 may be charged if you do not make your minimum repayment within 21 days of your payment due date.

A bank dishonor fee of $5 may be applied if a scheduled payment was rejected/ dishonoured by the bank due to insufficient funds or incorrect bank account details.

When paying Bills with Zip, there is a small processing fee of 1.25% for each bill paid.

There are no annual fees on your account and no charge for keeping your account open when your outstanding balance is at $0.00.

Zip Pay is a simple interest-free payment solution provided by Zip Co and accepted by thousands of stores and online vendors across Australia. Zip Pay lets you make purchases now and pay later, without the need for a credit card.

Zip Pay is an interest free online shopping wallet with a credit limit of up to $1,000, offering you the ability to buy now and pay later, on your terms. Repayments start from as little as $10 a week, or $40 per month.

You can make repayments any time BEFORE the due date. Paying on time will result in zero percent interest on payment. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your card. If payment is not processed on or before the due date, late fees will apply – an initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date. For each order below $40, a maximum of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied is capped at 25% of the original order value or $68, whichever is less.

The maximum order value for a single transaction is $2000 AUD.

Afterpay is a new way to shop for the purchase of goods or services. Afterpay allows retailers to offer instalment plans for online shoppers. This allows customers the ability to make a purchase which is to be paid in 4 instalments, due every 2 weeks. Please note the first instalment must be paid at the time of purchase.

The customer must be over 18 years of age and must have a credit card or a debit card to qualify. The customer can make a free account online or via the Afterpay app which is available in the play store if the customer is using it in stores and must also provide the payment information along with your phone number and email address.

Customers can apply for Afterpay via the link below :

https://www.afterpay.com/en-AU/index