Repair Mate® FAQs & Knowledge Base
Answers on phone, tablet & laptop repairs — warranty, turnaround, pricing, parts, data safety and booking.
Repair Mate® Knowledge Base
This is where we answer the questions customers ask us most about mobile phone, tablet and laptop repairs — turnaround times, warranty, pricing, genuine versus aftermarket parts, data safety, and walk-in versus Australia-wide mail-in service. Use the search bar above to jump straight to a question, or browse by category on the left.
Every answer links you to the exact page you need next — book a repair, check a price, or find your nearest store. Can’t find what you’re after? Contact our team and we’ll help during business hours.
Afterpay
BackYou can make repayments any time BEFORE the due date. Paying on time will result in zero percent interest on payment. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your card. If payment is not processed on or before the due date, late fees will apply – an initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date. For each order below $40, a maximum of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied is capped at 25% of the original order value or $68, whichever is less.
The maximum order value for a single transaction is $2000 AUD.
Afterpay is a new way to shop for the purchase of goods or services. Afterpay allows retailers to offer instalment plans for online shoppers. This allows customers the ability to make a purchase which is to be paid in 4 instalments, due every 2 weeks. Please note the first instalment must be paid at the time of purchase.
The customer must be over 18 years of age and must have a credit card or a debit card to qualify. The customer can make a free account online or via the Afterpay app which is available in the play store if the customer is using it in stores and must also provide the payment information along with your phone number and email address.
Customers can apply for Afterpay via the link below :
https://www.afterpay.com/en-AU/index