Name: Repair Mate Express Carnegie
Address: Kiosk 3, Carnegie Central, 2-20 Koornang Road, Carnegie, VIC, 3163, AU
Telephone: 03 9020 4573
Price range: $$

Question 1

Do you repair phones near me?

Accepted Answer

If you're in Melbourne, there's likely a Repair Mate® store close by — and no matter where you are in Australia, our mail-in service brings the repair to you. Find your nearest store on our locations page , or book a mail-in repair .

Question 2

Where is Repair Mate located?

Accepted Answer

Repair Mate® operates repair stores across Melbourne, and also offers an Australia-wide mail-in service so you can get your device repaired from anywhere in the country. See addresses and opening hours on our store locations page , or book a mail-in repair .

Question 3

Do you offer mail-in repairs from anywhere in Australia?

Accepted Answer

Yes. Repair Mate® offers an Australia-wide mail-in repair service — book online, send your device (free pickup or postage options are available for many repairs and areas), and we return it to you after repair. Start on our booking page .

Question 4

How much does a phone repair cost?

Accepted Answer

Repair prices depend on your device model and the specific fault. You can see an exact, upfront price in seconds — select your device and repair on our booking page , or request a quote . There are no hidden fees.

Question 5

Can I walk in without an appointment?

Accepted Answer

Yes, walk-ins are welcome at our stores during opening hours. Booking online first is faster — it confirms your price and helps us have the right part ready. Book your repair or simply drop in.

Question 6

Can a water-damaged phone be fixed?

Accepted Answer

Often, yes. If your device has been exposed to liquid, power it off, don't try to charge it, and bring it in as soon as possible — the sooner we start, the better the chance of recovery. We clean and diagnose the board and quote before any repair. Book a water damage repair .

Question 7

Will I lose my data during a repair?

Accepted Answer

No — routine repairs such as screen and battery replacements do not erase your data, and your photos, files and apps stay exactly as they are. We still recommend backing up before any repair as a precaution. Learn more on our repairs page .

Question 8

Do you repair iPads and tablets?

Accepted Answer

Yes. We repair iPads and most Android tablets — cracked screens, batteries, charging ports and more. See options on our iPad & tablet repair page .

Question 9

Do you repair laptops and MacBooks?

Accepted Answer

Yes. We repair laptops and MacBooks — including screen replacements, battery replacements, keyboard and charging faults. See details on our laptop repair page .

Question 10

Do you repair Samsung Galaxy phones?

Accepted Answer

Yes. We repair Samsung Galaxy S, Note, A and other series — including screen, battery and charging port replacements. See Samsung repair options on our Samsung repair page .

Question 11

Do you repair iPhones?

Accepted Answer

Yes. Repair Mate® repairs all iPhone models — screens, batteries, charging ports, cameras, back glass and more — using quality parts backed by our warranty. See iPhone repair options and prices on our iPhone repair page .

Question 12

Do you repair the back glass on a phone?

Accepted Answer

Yes, we replace cracked back glass on iPhone, Samsung and many other models. Browse repair options for your device on our repairs page .

Question 13

Do you repair phones that won't turn on?

Accepted Answer

Yes. A phone that won't power on can be caused by a faulty battery, charging port, screen or board-level fault. We diagnose the exact cause first and quote before any work goes ahead. Start by booking a repair or diagnostic .

Question 14

Do you fix charging port problems?

Accepted Answer

Yes. If your device won't charge, charges only intermittently, or only works when the cable is held at an angle, the charging port often needs cleaning or replacement. Book a charging port repair on our repairs page .

Question 15

Do you replace phone batteries?

Accepted Answer

Yes. If your battery drains quickly, overheats or shuts down unexpectedly, a replacement usually fixes it — and most battery swaps are completed the same day. Check your model and price on our battery replacement page .

Question 16

Do you repair cracked or shattered screens?

Accepted Answer

Yes — cracked and shattered screens are our most common repair, covering iPhone, Samsung Galaxy, iPad and most other phone and tablet brands. We use high-quality replacement screens backed by our repair warranty. See options and pricing on our screen repair page .

Question 17

Do you offer same-day phone repairs?

Accepted Answer

Yes. Most screen and battery replacements are done the same day, and often while you wait in store. To lock in the fastest turnaround, book your repair online and choose a store or mail-in option.

Question 18

How long does a phone repair take?

Accepted Answer

Most common in-store repairs — such as screen and battery replacements — are completed the same day, usually within 1–2 hours. More complex jobs like water damage or board-level repairs can take longer, and mail-in repairs are typically completed and returned within a few business days of arrival. You'll get an estimated turnaround when you book your repair .

Question 19

What are your opening hours?

Accepted Answer

Here are the current opening hours for all our store locations: Repair Mate Express Carnegie Kiosk 3, Carnegie Central, 2-20 Koornang Road, Carnegie VIC 3163 Monday to Friday: 10:00 AM – 6:00 PM Saturday: 10:00 AM – 5:00 PM Sunday: Closed Repair Mate Fairfield Brisbane Kiosk 1, Fairfield Garden, 180 Fairfield Road, Fairfield QLD 4103 Monday to Friday: 9:00 AM – 5:30 PM Saturday: 10:00 AM – 4:00 PM Sunday: 10:00 AM – 4:00 PM Repair Mate Express Hobart 1/41/44 Elizabeth St, Hobart TAS 7000 Monday to Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: 10:00 AM – 4:00 PM Repair Mate National Mail-in Service Australia-wide mail-in — book online anytime and we repair and return your device with tracked Australia Post. Repair Mate Newcastle Shop 1, Cardiff Shopping Centre, 36 Macquarie Road, Cardiff NSW 2285 Monday to Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: Closed

Question 20

What are your locations?

Accepted Answer

You can visit Repair Mate® at any of our store locations below, or use our Australia-wide mail-in service: Repair Mate Express Carnegie Kiosk 3, Carnegie Central, 2-20 Koornang Road, Carnegie VIC 3163 Phone: 03 9020 4573 Repair Mate Fairfield Brisbane Kiosk 1, Fairfield Garden, 180 Fairfield Road, Fairfield QLD 4103 Phone: 07 4243 4488 Repair Mate Express Hobart 1/41/44 Elizabeth St, Hobart TAS 7000 Phone: 03 6292 6008 Repair Mate National Mail-in Service No store near you? Book online and post your device to us — we repair and return Australia-wide. Phone: 03 9840 0071 Repair Mate Newcastle Shop 1, Cardiff Shopping Centre, 36 Macquarie Road, Cardiff NSW 2285 Phone: 02 4005 0005

Question 21

What payment options do you provide?

Accepted Answer

We accept the following payment methods, all processed securely through our Stripe payment gateway: - Visa - Mastercard - American Express - Afterpay - Zippay - PayPal

Question 22

Do you provide free pick up from any where in Australia?

Accepted Answer

We offer free pick up from most areas and repairs. For some repairs and areas where the free pickups aren't available, we offer free Auspost drop off labels. If both the options aren't available, we offer paid pickup/Auspost drop off label.

Question 23

How much do you charge for collection from me?

Accepted Answer

The collection fee is free for the repairs with free pickups availability. For paid pickups, the cost starts from $20. The cost is displayed on the repair booking page under the pickup icon.

Question 24

Do you offer free pick up on all repairs?

Accepted Answer

We offer free pick up / free Auspost drop off label for most repairs and most areas Australia wide. In the case where the free pickup / free Auspost drop-off isn't available, we also offer paid pickup and/or paid Auspost drop-off services for your convenience.

Question 25

Do you offer free pick up from every where?

Accepted Answer

We offer free pick up / free Auspost drop off label for most repairs and most areas Australia wide. In the case where the free pickup / free Auspost drop-off isn't available, we also offer paid pickup and/or paid Auspost drop-off services for your convenience.

Question 26

Do you offer free pick up?

Accepted Answer

Yes, we do. We offer free pick up / free Auspost drop off label for most repairs and most areas Australia wide. In the case where the free pickup / free Auspost drop-off isn't available, we also offer paid pickup and/or paid Auspost drop-off services for your convenience.

Question 27

Is there a Late Fee if payment is not received on time?

Accepted Answer

You can make repayments any time BEFORE the due date. Paying on time will result in zero percent interest on payment. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your card. If payment is not processed on or before the due date, late fees will apply – an initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date. For each order below $40, a maximum of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied is capped at 25% of the original order value or $68, whichever is less.

Question 28

Is there an upper AfterPay Limit?

Accepted Answer

The maximum order value for a single transaction is $2000 AUD.

Question 29

What is Afterpay?

Accepted Answer

Afterpay is a new way to shop for the purchase of goods or services. Afterpay allows retailers to offer instalment plans for online shoppers. This allows customers the ability to make a purchase which is to be paid in 4 instalments, due every 2 weeks. Please note the first instalment must be paid at the time of purchase.

Question 30

Who can use AfterPay?

Accepted Answer

The customer must be over 18 years of age and must have a credit card or a debit card to qualify. The customer can make a free account online or via the Afterpay app which is available in the play store if the customer is using it in stores and must also provide the payment information along with your phone number and email address. Customers can apply for Afterpay via the link below : https://www.afterpay.com/en-AU/index

Question 31

Do you flash OS on devices?

Accepted Answer

We currently do not offer operating system flashing services.

Question 32

Do you offer virus removals from devices?

Accepted Answer

We do not offer virus removal services at the moment.

Question 33

Do you root android devices?

Accepted Answer

No, we do not offer unauthorised software installation or modification for Android like root.

Question 34

Do you recover soft or hard bricked devices?

Accepted Answer

We do not offer soft or hard unbricking services for bricked devices.

Question 35

Do you offer jailbreak services for Apple devices?

Accepted Answer

No, we do not offer unauthorised software installation or modification like jailbreak.

Question 36

Do you unlock icloud locked devices?

Accepted Answer

We do not offer iCloud unlocking services.

Question 37

Who do I contact about refunds?

Accepted Answer

If you'd like to obtain a refund on a Zip purchase, you'll need to contact Repair Mate directly and follow our normal refunds process (Please note that this does not apply to gift cards under the terms and conditions of purchase). If you are eligible for a refund, your Zip account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account. If the refund amount puts your account into credit - or if you've overpaid your account and would like the funds returned to you - please contact the Customer Care team of Zip Pay to arrange this, and provide your BSB and Account Number. Alternatively, you can choose to leave your account in credit and use the funds for your next purchase.

Question 38

What if I do not want to repair my device for which I have already paid via Zippay?

Accepted Answer

If you do not want to repair your device and have already made payments, we can refund the paid amount to you. Please follow the refund instructions from the link below : Refund Instructions

Question 39

When are my payments processed?

Accepted Answer

You can choose/change your repayment schedule at any time - choose from weekly, fortnightly or monthly payments. The repayments will automatically come from your linked debit or credit card and run until your account balance is $0. You can also set your own payment amount, as long as you cover the monthly minimum of $40 (or less if the amount you owe is under $40). If you don't owe anything, of course, the scheduled payments won't run.

Question 40

How do I use Zippay?

Accepted Answer

Apply for an account with zip pay: You can apply for an account here using your Facebook, PayPal or Email details. In the application process, Zip Pay looks at things like your credit score, income stability and if you can pay back the credit. They also check your identity (via Facebook or Paypal) to make sure you are who you say you are. Subject to approval, sign-up takes only seconds, after which you can complete your purchase and pay for it later. Once approved for your Zip Pay account, there's no need to apply again. You can continue to use your Zip Pay account anywhere that accepts Zip Pay.

Question 41

Who can use Zippay?

Accepted Answer

Anybody fulfilling the criteria stated below can use zip pay: Be at least 18 years old Be an Australian citizen or Permanent Resident Have a verified Facebook, PayPal or LinkedIn account in your own name. Have a good credit history Have your own valid and verifiable email address and mobile number

Question 42

What does it cost to use Zippay?

Accepted Answer

There is a one-off establishment fee to pay when you activate the account (between $0-$299, depending on your credit limit). There is a monthly service fee of $6.00 when there is an outstanding balance on your account. A late fee of $15.00 may be charged if you do not make your minimum repayment within 21 days of your payment due date. A bank dishonor fee of $5 may be applied if a scheduled payment was rejected/ dishonoured by the bank due to insufficient funds or incorrect bank account details. When paying Bills with Zip, there is a small processing fee of 1.25% for each bill paid. There are no annual fees on your account and no charge for keeping your account open when your outstanding balance is at $0.00.

Question 43

What is Zippay?

Accepted Answer

Zip Pay is a simple interest-free payment solution provided by Zip Co and accepted by thousands of stores and online vendors across Australia. Zip Pay lets you make purchases now and pay later, without the need for a credit card. Zip Pay is an interest free online shopping wallet with a credit limit of up to $1,000, offering you the ability to buy now and pay later, on your terms. Repayments start from as little as $10 a week, or $40 per month.

Question 44

What does warranty include?

Accepted Answer

Our warranty covers defects in the parts that we install as well as the labour associated with the repair . The warranty does not cover issues caused by physical or liquid damage. Any Warranty requests will have to be made by being physically present in the store with the device. Failure to bring in the device for a warranty request within the designated warranty period will not be taken into warranty inspection

Question 45

How do I claim repair under warranty?

Accepted Answer

Please visit the same location that you originally attended to get your device repaired to claim a warranty. Any Warranty requests will have to be made by being physically present in the store with the device. Failure to bring in the device for a warranty request within the designated warranty period will not be taken into warranty inspection.

Question 46

Is normal courier return back option an express service?

Accepted Answer

No, the option of normal courier equivalent service for return back is not an express service.

Question 47

What happens if I cancel the order after pick up request has been sent?

Accepted Answer

In event that order has been raised with pick up request from your address, we will charge you for courier fee for both directions and cancellation fee of $49.

Question 48

Is there any cancellation fee?

Accepted Answer

Yes we do have cancellation fee if the order has progressed. Cancelletion fee is $49 if the device has not yet been opened by the technician and $49 if device is already looked at by the technician.

Question 49

What if there is no one available to hand over the parcel in the nominated address during weekdays?

Accepted Answer

We will send you Australia Post label which you have to print and sign in the signature field of the label. Then attach your label after securely packing your device in a box and drop your parcel in any of the Australia Post outlet.

Question 50

What does the repair cost mentioned online include?

Accepted Answer

Each repair page should have inclusion of the service. Generally speaking it will include replacement part and labour. Any logic board work is not included.

Question 51

I have water damage device, what should I do?

Accepted Answer

After removing your device from the water / liquid, dry the device carefully without turning it on or pressing any button. If possible, remove the battery to decrease the likelihood of a short. Bring your liquid damaged item to Repair Mate and we will gladly take care of the device from there. For more information please refer to Water Damage Assessment listing on the specific device repair listing page.

Question 52

Will my manufacturer's warranty void if device is repaired by Repair Mate?

Accepted Answer

Yes, manufacturer warranty will generally void after the device is repaired by us.

Question 53

How do I pay if there is additional payment required?

Accepted Answer

You may either pay in person at our location or we will send you a secure link to make credit card payment online.

Question 54

How do I place an order?

Accepted Answer

1. Browse through the website menu to find the device you wish to repair 2. Select repair you are after, add item to the shopping cart. 3.View cart, ensure your items are correct and proceed to checkout 4. Check out as guest or login in if you have account. 5. Choose your device logistic options for both direction, choose payment option and place your order You will receive email notifications of your order placement and progress

Question 55

How do I cancel my account?

Accepted Answer

We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.

We want you to be happy. If that means cancelling your account, send us an email from 'contact us' page and we'll help you out.

Question 56

If I do not wish to wait for your courier, can I send it myself?

Accepted Answer

Yes, that will not be an issue. All we ask is that you let us know and use signature service so that your item is accounted for.

Question 57

Do I need to print and stick shipping label for pick up service?

Accepted Answer

Yes you do. We will send you an email with the shipping label that you will need to attach to the boxed item.

Question 58

Is there transit insurance on the courier service?

Accepted Answer

Yes, there is transit insurance on the courier service. There might be small access amount payable at the time of the claim. We use various courier companies so assess amount will be known at the time of the claim.

Question 59

Which carriers do you use?

Accepted Answer

We mostly use Startrack, Australia Post, Toll, DHL and TNT but depending on the requirement we might use others at the given time.

Question 60

How do I book repair?

Accepted Answer

We offer easy online booking. Simply search your model on the top search box of the website or navigate through from menu to get to the device, once you are on the device page there are all available repair listed. Just click ADD to proceed with the booking.

Question 61

Do I have to back up my data before bringing the device in for repair?

Accepted Answer

We highly recommend you to back up your device before bringing it in for repair. We do not wipe or delete your data but just to be on the safe side we suggest you to back up your device.

Question 62

I am unable to accept quote from the email you sent?

Accepted Answer

Please accept our apology, if you are unable to accept quote simply reply to that email and we will do our best to resolve the issue.

Question 63

Does your quote expire?

Accepted Answer

Yes, our quote are set to expire and the expiry date is communicated in the quote email.

Question 64

Can I cancel order?

Accepted Answer

If you have placed an order and the device has not been processed by us then you can cancel order without fees. There is a fee for cancelling order that has been processed including courier pick up booking.

Repair Mate® FAQs & Knowledge Base

Repair Mate® Knowledge Base