At Repair Mate© Online Shop, we want you to have a hassle-free shopping experience. Here’s everything you need to know about our refund and returns policy:
30-Day Return Policy: We offer a generous 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Eligibility for a Return: To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition as when you received it.
- The item should be unworn or unused.
- It must include any packaging, tags or labels that came with it.
- The item should be in its original packaging.
- You will need to provide the receipt or proof of purchase.
Please note that, for health and hygiene reasons, we do not refund some personal items.
Initiating a Return: To start a return, simply contact us at onlineshop [ @] repairmate.com.au. Once your return is accepted, we will provide you with a return delivery label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Contact Us for Return Questions: If you have any questions or need further assistance with your return, don’t hesitate to contact us at onlineshop [ @] repairmate.com.au. We are here to help you.
Damages and Issues: We take quality seriously, but if you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. This will allow us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Please note that we cannot accept returns on sale items or gift cards.
Exchanges: If you wish to exchange an item, the quickest way is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item you desire.
Refunds: After receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
We value your satisfaction, and our goal is to make your shopping experience with us as smooth as possible. If you have any further questions or concerns about our refund and returns policy, please feel free to reach out to us. Thank you for choosing Repair Mate© Online Shop.
Contact us at onlineshop [at] repairmate.com.au for questions related to refunds and returns.